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Terms of Service
Last updated: July 2026
These terms apply when you request a quote, place an order, or have a frame measured/installed by GoodBye Dust ("we," "us"). By ordering, you're agreeing to them.
We currently serve Miami-Dade County only. If your service address falls outside that area, we may not be able to fulfill your order — we'll tell you before anything is built.
We offer three plans — Basic (self-measured), Preferred, and Super (both professionally measured and installed) — plus pad-only refills for existing customers. Current pricing for each is listed on our pricing page; prices there are what's in effect at the time you order, and may change over time.
Because every frame is custom-manufactured to a specific set of dimensions, whether that guarantee applies depends entirely on who measured it:
Our technician measures your AC opening in person. If the frame doesn't fit correctly due to a measurement error on our end, we'll remake it or refund you in full. This is our mistake to fix, not yours.
You provide your own measurements, and we confirm them with you before production starts. Because the frame is built custom to the exact numbers you approved, we cannot offer a refund or remake if it doesn't fit once you've confirmed those dimensions — there's no way to resell or repurpose a custom-cut frame. If you're not confident measuring your own AC opening, choose Preferred or Super instead, where the guarantee applies.
For Basic orders, we confirm your submitted measurements with you directly before production begins — nothing is built until you approve them. For Preferred and Super, our technician's in-person measurement is what we build to. In both cases, once measurements are confirmed and production starts, the order can't be canceled or resized.
We confirm your price, measurements, and (for Preferred/Super) your appointment before requesting payment — we don't charge automatically the moment you submit a request. Once everything is confirmed, payment is collected via a Stripe payment link. We do not store your card details ourselves.
Basic orders are typically ready for local delivery in about 2 weeks. Preferred and Super orders — including manufacturing and your install visit — are also typically ready in about 2 weeks. These are estimates based on normal manufacturing time, not guaranteed delivery dates.
We aim to do the job right, but we're a small local business, not an insurer. To the extent allowed by law, our liability for any issue with an order is limited to the amount you paid for that order, and we're not responsible for indirect or consequential damages (like HVAC system issues unrelated to filter fit).
These terms are governed by the laws of the State of Florida.
If these terms change in a meaningful way, we'll update this page and change the "last updated" date above.
Questions about an order or these terms? Reach us at [email protected].